Privacy policy
At WarehouseWomen ("we", "us", or "our"), your privacy matters. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website at https://warehousewomen.com, browse our content, place an order, contact us, or otherwise interact with our online store and services (collectively referred to as the "Services").
In this policy, "you" refers to anyone accessing or interacting with our Services, including shoppers, website visitors, account holders, and other individuals whose personal information we may collect or process.
We encourage you to read this Privacy Policy carefully to understand how we handle your information and what rights may apply to you under applicable privacy and data protection laws.
Updates to This Privacy Policy
From time to time, we may update this policy to reflect changes in our business operations, legal requirements, service providers, or data handling practices. When updates are made, we will:
- Publish the revised version on our website
- Update the “Last Updated” date on this page
- Notify users if required by applicable law, such as through email or a website notice
What Personal Information We Collect and Why
We collect personal information through direct interactions, automated technologies, and third-party sources. This information helps us operate our store, process orders, provide customer support, improve our Services, and comply with legal obligations.
Information You Provide Directly
This may include details you share when using our website, placing an order, creating an account, subscribing to communications, or contacting us, such as:
- Full name, email address, and phone number
- Billing and shipping addresses
- Account login details, if account registration is available
- Order details and purchase history
- Customer support messages, requests, and feedback
- Marketing preferences and communication choices
Some website functions require this information to work correctly. Without certain information, we may not be able to process your order, deliver products, provide customer support, or complete requested services.
Payment Information
Payment information is processed by our payment providers and e-commerce platform. We do not store full payment card details on our own systems. Payment providers may process payment card information, billing details, fraud checks, and transaction confirmations in order to complete purchases and comply with payment security and legal requirements.
Information We Collect Automatically
When you browse our website, we may automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- General location information based on IP address or browser settings
- Website usage data, such as pages viewed, time spent, links clicked, and referring pages
- Cookie and similar technology data
This information is collected through cookies, pixels, tags, analytics tools, and similar technologies to support website functionality, security, analytics, advertising, and user experience.
Information from Third Parties
We may receive personal information from trusted third parties where necessary for our business operations, including:
- Payment processors, such as payment confirmation and fraud screening information
- Shipping and delivery providers, such as fulfilment and tracking updates
- Analytics and advertising platforms
- Customer support tools
- E-commerce platforms, including Shopify, which powers our store
We only collect information that is relevant to the purposes described in this Privacy Policy.
Shopify’s Role
Our store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you. Shopify may process personal information on our behalf as a service provider or processor, including information needed to operate checkout, process orders, support store functionality, prevent fraud, and provide related platform services.
For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy and Shopify’s Terms of Service.
How We Use Your Information
We use personal information for the following purposes:
1. To Provide Products and Services
This includes:
- Processing and fulfilling orders
- Taking payments and issuing payment confirmations
- Arranging shipping, delivery, returns, and refunds
- Sending order confirmations, shipping updates, and service messages
- Managing customer accounts, preferences, and support requests
Legal basis: Performance of a contract, legitimate business interests, consent where required, and compliance with legal obligations.
2. For Marketing and Communications
If you have opted in, or where otherwise permitted by applicable law, we may send you:
- Promotions, offers, and store updates by email or SMS
- Product recommendations
- Newsletters and brand communications
You can unsubscribe from promotional communications at any time by using the unsubscribe link in our emails or by contacting us.
Legal basis: Consent or legitimate business interests, depending on the communication type and applicable law.
3. To Ensure Security and Prevent Fraud
We may use information to monitor suspicious activity, protect accounts, detect fraud, investigate misuse, and protect our website, customers, and business operations.
Legal basis: Legitimate business interests and compliance with legal obligations.
4. To Improve Our Website and Services
We analyse website activity, order trends, and customer feedback to maintain and improve site functionality, product selection, customer support, and store operations.
Legal basis: Legitimate business interests in maintaining and improving our Services.
5. To Comply With Legal Obligations
We may use and retain information to comply with tax, accounting, consumer protection, payment, data protection, legal claim, and regulatory obligations.
Legal basis: Compliance with legal obligations and legitimate business interests.
Cookies and Tracking Technologies
We use cookies and similar technologies to support site functionality, understand website activity, remember preferences, maintain shopping cart features, support checkout, and provide analytics and advertising functions.
Cookies may be used to:
- Remember items in your cart
- Save site preferences
- Support checkout and account functions
- Help us understand how visitors interact with the website
- Measure marketing performance
- Display or measure ads through third-party platforms
You can manage cookie settings through your browser. Disabling cookies may limit certain website functions. For more information about cookies used by Shopify, please visit Shopify’s Cookie Policy.
How We Share Your Information
We share personal information only where necessary for the purposes described in this Privacy Policy, or where required or permitted by applicable law.
1. With Service Providers
We work with third-party service providers who help us operate our business, including:
- Payment processors and fraud prevention providers
- Shipping, fulfilment, and delivery providers
- Website hosting, e-commerce, and IT service providers
- Customer support platforms
- Marketing, analytics, and advertising tools
These providers are authorised to process personal information only for the services they provide to us and must handle information in accordance with applicable data protection requirements.
2. With Advertising and Marketing Partners
Where permitted by applicable law, we may share limited information with advertising and marketing partners to measure campaigns, understand website activity, and display relevant advertising.
3. With Shopify and Platform Providers
Because our store is powered by Shopify, personal information may be processed through Shopify systems to support store operation, checkout, payment processing, fraud prevention, analytics, and related platform services.
4. With Your Consent
We may share personal information with third parties when you direct us to do so or when you give us permission.
5. For Legal or Business Reasons
We may disclose personal information if necessary to comply with legal obligations, respond to lawful requests, enforce our policies, protect rights and safety, investigate fraud, or support a business transaction such as a merger, acquisition, restructuring, or sale of assets.
Categories of Personal Information We May Disclose
In the course of operating our business and providing our Services, WarehouseWomen may disclose the following categories of personal information to the recipients listed below.
| Category of Information | Examples | Disclosed To |
|---|---|---|
| Identifiers | Name, email address, phone number, billing address, shipping address, account details | Payment processors, fulfilment providers, customer support tools, marketing platforms, e-commerce platforms |
| Commercial Information | Order history, cart activity, product preferences, returns, refunds, and transaction records | Payment providers, analytics partners, service providers, advertising platforms, e-commerce platforms |
| Payment and Transaction Information | Payment confirmation, billing details, transaction status, fraud screening information | Payment processors, fraud prevention providers, e-commerce platforms |
| Internet or Network Activity | IP address, browser type, device information, pages viewed, clicks, cookie identifiers | IT providers, analytics tools, advertising partners, fraud prevention providers |
| Geolocation Information | Approximate location based on IP address or browser settings | Shipping services, analytics providers, fraud prevention partners |
| Customer Support Information | Messages, complaints, requests, and related correspondence | Customer support providers, internal business systems, legal or compliance advisors where necessary |
We do not use sensitive personal information to make inferences about you. We only process sensitive personal information where necessary, with consent where required, or as otherwise permitted by applicable law.
Marketing, Advertising, and Opt-Out Rights
We do not sell personal information in exchange for money. However, certain advertising, analytics, or tracking activities may be considered a form of sharing, targeted advertising, or similar activity under some privacy laws.
Where applicable, you may have the right to opt out of certain marketing, advertising, tracking, or data sharing activities. You may do this by adjusting cookie settings where available, using browser privacy controls, unsubscribing from marketing emails, or contacting us at info@warehousewomen.com.
If your browser supports a recognised privacy preference signal and it is enabled, we will treat it as an opt-out request for that browser or device where required by applicable law.
Third-Party Websites and External Links
Our website may contain links to third-party websites that are not operated by WarehouseWomen. Once you leave our website, this Privacy Policy no longer applies. We are not responsible for the content, security, or privacy practices of external websites.
We recommend reviewing the privacy policies of any third-party platforms before providing personal information. Information shared on public platforms, such as social media pages or comment sections, may be visible to others and outside our control.
The inclusion of a third-party link does not constitute endorsement unless explicitly stated.
Children’s Privacy
Our Services are not intended for children. WarehouseWomen does not knowingly collect or store personal information from children or individuals below the age required by applicable law.
If you believe a child has submitted personal information without appropriate consent, please contact us at info@warehousewomen.com. We will take appropriate steps to delete the information where required by applicable law.
We do not knowingly sell or share personal information belonging to children.
Security of Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
Please avoid sending sensitive information through unsecured communication channels. If you believe your interaction with us is no longer secure, please contact us promptly.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfil your orders
- Manage your account
- Provide customer support
- Process returns, refunds, disputes, and warranty-related requests where applicable
- Comply with tax, accounting, legal, and regulatory obligations
- Prevent fraud and protect our business operations
- Enforce our policies and resolve disputes
When personal information is no longer needed, we will delete, anonymise, or securely retain it as required or permitted by applicable law.
International Data Transfers
Your personal information may be transferred to, stored in, or processed in locations outside your place of residence. This may occur when we use service providers, platform providers, payment processors, fulfilment partners, customer support tools, or business systems located in different regions.
Where required by applicable law, we use appropriate safeguards to help protect personal information transferred internationally. These safeguards may include contractual protections, data processing agreements, recognised transfer mechanisms, or other legally approved measures.
By using our Services, you acknowledge that your personal information may be processed and stored outside your place of residence as described in this Privacy Policy.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:
- Right to Access – Request a copy of the personal information we hold about you
- Right to Correction – Request correction of inaccurate or incomplete personal information
- Right to Deletion – Request deletion of your personal information, subject to legal or contractual obligations
- Right to Data Portability – Request your personal information in a structured, commonly used format
- Right to Restrict Processing – Ask us to limit how we use your information in certain situations
- Right to Object – Object to certain uses of your information, including direct marketing or profiling where applicable
- Right to Withdraw Consent – Withdraw consent where processing is based on your permission
- Right to Opt Out – Opt out of certain marketing, targeted advertising, sale, sharing, or profiling activities where applicable
- Right to Appeal – Appeal a decision where applicable law provides this right
- Right to Manage Communications – Unsubscribe from promotional communications while still receiving essential service-related messages
These rights may be limited in some circumstances, such as where we must retain information to complete a transaction, comply with legal obligations, prevent fraud, resolve disputes, or enforce our agreements.
Exercising Your Rights
If you wish to exercise any privacy rights available to you, you can submit a request by emailing us at info@warehousewomen.com.
In some cases, we may need to verify your identity before processing your request. This may include confirming your email address, order details, or other relevant information. We will only request information necessary to verify and process your request.
You may also appoint an authorised representative to submit a request on your behalf where permitted by applicable law. If you choose to do so, we may require written proof of authorisation and may still need to verify your identity directly before proceeding.
We will respond to your request within the timeframes required by applicable privacy laws. Exercising your rights will not affect your access to our Services, and we will not discriminate against you for exercising rights available under applicable law.
Complaints
If you have concerns or complaints about how we handle your personal information, we encourage you to contact us directly at info@warehousewomen.com. We aim to address all privacy concerns fairly and promptly.
If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with the relevant privacy or data protection authority where applicable.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via:
E-mail address: info@warehousewomen.com
Phone number: +447575554191
Contact form: Contact page
We strive to respond within 24 hours during our opening hours.
Business name: WarehouseWomen
Address: 17 St. Anns Rd, Harrow HA1 1JU, United Kingdom
Customer service available hours
Operating Hours (Monday to Friday):
09:00 to 18:00
Operating Hours (Saturday to Sunday):
10:00 to 16:00